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store policies

Thank you for shopping with us!

 

notes on ordering

Our jewelry goes through a multistep quality assurance process to insure that each piece meets our requirements. each piece of jewelry is crafted with love and care and we ask that you take the same consideration while wearing your jewelry. please feel free to email us if you have questions about how to care for your jewelry. 

we recommend that you confirm the appropriate size of the ring or any other custom piece of jewelry before placing your order. we are not responsible for incorrect sizing if we create the ring with the communicated size at the start of the order. in some instances, a ring will need to be remade if the ring is the wrong size. some rings cannot be resized do to the nature of the design. the buyer will be responsible for any additional costs or remake costs of the ring if we are unable to size the designed ring. additional costs will apply to extend the length of a chain, change clasps, or change earring backs and/or posts. 

 

SHIPPING

all dallas maynard jewelry items are handcrafted and made to order in chicago, il. 

orders typically ship within 2-4 weeks. all shipping rates are confirmed during the checkout process for non-custom pieces. orders over $500 will ship via ups. we do not ship to po boxes. Orders are processed and shipped Monday through Friday, excluding holidays. Each individual item has a specific ship time-frame unless we are making a custom creation. All custom pieces will be discussed via email with a set due date before fabrication begins. 

For custom orders, the shipment date will be communicated during the consultation process.

for all other orders, a confirmation email will be sent when the order is processed and ready to ship.

we understand that custom orders are often time sensitive in nature. we provide tracking numbers for ALL orders, but please note that estimated delivery times MAY vary. please make prior arrangements to sign for your package (if signing is required) or to be present for delivery.  

all custom orders will be charged an approximate rate for shipping insurance. Prior to shipping your order. you WILL BE contacted and asked to confirm your shipping address.. Please note that estimated shipping and insurance costs are subject to change based on the total retail cost of your order, desired delivery date, changes in delivery address, and any applied rush fees. Dallas Maynard Jewelry is not responsible for delays in shipping or delivery, due to force of nature or other unmanageable events. Please also note that shipping charges are non-refundable and we do not pay for shipping, duties or taxes on any items which are returned to us.  

additional charges will apply for all international and rush orders. please contact dallas@dallasmaynard.com before placing an order if you would like your item to be rush shipped. 

we are not responsible for any additional taxes or custom fees for international shipping and the buyer is responsible for shipping costs on returned items that meet the return policy requirements. International Duties and taxes are not included in the total at checkout.  additional fees are determined by the customs agency per that countries requirements. payment of any duties/additional fee is the responsibility of the recipient, and these fees are collected at the time of delivery. please note that international orders require a longer ship time, resulting in a longer wait time to receive the purchased item. 

we offer free gift wrapping for us orders only. customs regulations prohibits gift wrapping for international orders. 

if you would like your order gift wrapped, please email us immediately after placing your order, prior to shipping (applies to united states orders only).

 

cancelations and returns

cancelations must be made within 24hours of purchase for refund. deposits for custom jobs are non refundable even if the custom job is canceled. 

Credits, exchanges and refunds are accepted within 7 days of receiving your order (via confirmation of shipment delivery). this applies only to in-stock items that are not custom, customized, one-of-a-kind, sale, discounted or altered. please contact us via email at dallas@dallasmaynard.com BEFORE shipping your item back.

Please note: all custom, customize, one-of-a-kind, sale, discounted, and altered pieces are non refundable. 

if your return meets the criteria to be processed, Dallas Maynard Jewelry will issue a RA# (return authorization number) to establish communication between Dallas Maynard Jewelry and the buyer. Items sent for exchange or return should reference this RA# and the reason for return or exchange. All returned merchandise must be sent back in original condition, in the same packaging that it was received in, and with the original invoice. failure to comply will result in the items being returned to sender without exchange or refund. the customer is responsible for the shipping costs of returned items if the package does not include the required information.

the customer is responsible for return shipping cost. in the event of return, shipping and insurance charges are non-refundable.. 

We suggest that you insure your return package for the full value of the merchandise and return it to us using the delivery service of your choice. To expedite your return and for purposes of security, we recommend using UPS with tracking. we do not recommend using usps for returns and do not accept cods. Dallas maynard jewelry is not responsible for lost or stolen packages. 

dallas maynard jewelry is not responsible for missing return packages and We reserve the right to deny credit if the merchandise returned does not meet our return policy requirements. If your package is not accepted, it will be sent back to you at your expense and a return will not be processed. We cannot issue a refund if your package is lost or damaged in transit. 

we strongly recommend that you insure your returned pieces to protect against any unforeseen circumstances when returning items to dallas maynard jewelry. dallas maynard jewelry is not responsible for the replacement value of return items in the event of loss, damage, or theft while the item is en route to us. 

All international orders are final sale. 

please contact use for any questions or concerns regarding the return process, .


Out-Of-Stock Items

had your eye on something from our website? Email us and we can provide you with instructions on how to order it.

we pride ourselves in creating one-of-a-kind custom creations. if you see something on our site that inspires you from our custom gallery, please let us know and we can work with you to incorporate the desired elements into your own custom design. we never recreate one-of-kind custom pieces for resale. 


Sales Tax

sales tax will be applied at checkout to all orders shipped to locations within the state of Illinois.

 

trademarks

The trademarks, logos, service marks and trade names of dallas maynard and or dallas maynard jewelry may not be used without our written permission under any circumstance. 

 

copyright

all content on our site (designs, sketches, fabricated jewelry, wax carvings, cad images, and renderings, text, graphics, logos, button icons, images, software, etc.) is the property of dallas maynard and dallas maynard jewelry and is protected by United States and international copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with dallasmaynard.com only. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.

All merchandise sold on this website is intended for personal use only, and not for resale. We reserve the right to cancel all orders that are assessed to be for resale purposes.

 

custom design process

dallas maynard is pleased to help you create your one-of-a-kind creation. we will walk you through and involve you at every step of the process. 

you will receive an estimate for your custom piece once we've received information regarding your design.. we will send over a contract with the necessary steps to achieve your end results. the design process will begin upon approval of the contract.

a 50% deposit is required to start any custom creation. the remaining balance is due upon in-person delivery or before the piece is shipped out. please note: deposits are non refundable if the job is canceled at any point during the process. 

 

By using the Dallas Maynard Jewelry website, you are accepting the terms and conditions of our policies. If you have questions or concerns, please contact us for more information at dallas@dallasmaynard.com